Frequently Asked Questions
INFORMATION
Where can I buy Swiss Natural products?
Swiss Natural products are available at our official website, Exzellshop.com and various retailers, such as Amazon, Well.ca, Shoppers Drug Mart, Rexall and Sobeys. You can call your local retailer to verify that they have the required product in stock or request that they order some to that location.
Can I purchase Swiss Natural products online?
You can easily purchase Swiss Natural products online through exzellshop.com, well.ca, vitamart.ca or Amazon.ca
Are Swiss Natural supplements made in Canada?
Swiss Natural supplements are proudly made in Canada. Our head office is located in Markham, Ontario.
What source is Swiss Natural activated charcoal derived from?
Swiss Natural Activated Charcoal is made from coconut husks. It also contains one non-medicinal ingredient – Gelatin.
What type of gelatin is used in Swiss Natural’s activated charcoal capsules?
The gelatin used in activated charcoal is Bovine and it is halal.
Is Swiss Natural Blood Pressure Health with Benolea GMO free?
Yes, Swiss Natural Blood Pressure Health with Benolea is GMO free.
Where can I get a complete list of ingredients of Swiss Natural supplements?
You can look up information about a specific product on the Health Canada Database by using that product’s unique NPN number. The NPN number can be found on our product detail page.
How do I know if one of the Swiss Natural products have been discontinued?
You can use the Search function located at the top right of the page to look for specific product. If they are not listed on our website, that means the product has been discontinued.
For any further inquiry, please contact Customer Support.
How can I report an adverse reaction?
Please contact us with detailed information regarding the product and the adverse reaction. We also encourage you to report the adverse reaction to Health Canada. For voluntary reporting of adverse reactions please see instructions and online form on the Health Canada website.
I would like to add Swiss Natural supplements to my pharmacy. What should I do?
Swiss Natural products are available to be ordered through our wholesale partners – Mckesson, Purity Life and Kohl & Frisch in Canada.
“To inquire about specific international distribution opportunities, please contact internationaldistributors@swissnatural.com.
Why are some Swiss Natural bottles so big even though the tablets inside are so small? Isn’t this bad for the environment?
We share your concern. Swiss Natural always tries to minimize the amount of packaging whenever possible. Health Canada regulations state that all information on the labels be in both English and French and be easily readable. We do our best to optimize the sizes of our bottles in order to reduce the waste and at the same time comply with regulations. We also limit the number of different bottle sizes we use; therefore, we consume less energy and contribute less material waste. All Swiss Natural packaging is recyclable. Please recycle them when empty.